Customer Service Premium (Contract-Based)

Date Posted: 30+ hari yang lalu

Job Description

Handle CS end to end process, including complaints and inquiries from sellers and buyers Platinum Shopee through call, email, and Live Chat

Manage and resolve customer related issues and escalations

Be the voice of customers to provide feedback to the company

Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives
Max 30 years old

Minimum D3/S1 from any field

At least 2 (two) years experience in Customer Service

Strong interpersonal and communication skills

Attention to details and organizational skills

Domicile in Jabodetabek

Willing to work in shift and has big interest working in an e-commerce company

Willing to work in contract-based

Able to join immediately

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