BaruClient Success and Operations Manager

Date Posted: Posted7 hari yang lalu
Salary:
Indonesia

Job Description

  • Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.
  • Collaborating with the sales team on account strategy development for assigned customers.
  • Following the best practices, metrics and goals set by Customer Success Lead.
  • Gauging customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Providing feedback and advocacy on customer pain-points to internal teams.

The Candidate

  • Positive, can-do attitude with the drive to continuously learn and improve
  • Minimum 3 years of working experience in a managerial position, tech company preferred
  • Bachelor degree from top local or overseas universities.
  • Number oriented, multi-tasker with excellent analytical skills
  • A strong drive to make things happen, practical execution align with data-driven decision making

What we offer:

  • A high degree of autonomy and freedom of creativity in a welcoming environment
  • Sabbatical program of 15 days blocked leave every 3 years of your tenure with us to recharge as we know that working long term in a company might be taxing.
  • We aim to create an entrepreneur out of our team, where we are committed to support learning and development aspirations within and outside of our organization
  • A unique environment of a mission-driven digital company present since 2012, start-up mindset always - yet a bit wiser

Our Values:

  • Think and Act Like an Owner
  • Deliver Beyond Expectation
  • Be Helpful
  • Embrace and Drive Change
  • Pursue Learning and Growth
  • Be Open, Honest and Constructive

If you are up for the challenge, we hope you will join the team and take part in our journey to create a “Truly-Global” product.

To find out more about us, please explore our website and app.

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Job Detail

  • Job Id
    e88eb3a6ec592bb0
  • Location
    Indonesia
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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