BaruClient Success and Operations Manager

Date Posted: Posted7 hari yang lalu

Job Description

  • Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.
  • Collaborating with the sales team on account strategy development for assigned customers.
  • Following the best practices, metrics and goals set by Customer Success Lead.
  • Gauging customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Providing feedback and advocacy on customer pain-points to internal teams.

The Candidate

  • Positive, can-do attitude with the drive to continuously learn and improve
  • Minimum 3 years of working experience in a managerial position, tech company preferred
  • Bachelor degree from top local or overseas universities.
  • Number oriented, multi-tasker with excellent analytical skills
  • A strong drive to make things happen, practical execution align with data-driven decision making

What we offer:

  • A high degree of autonomy and freedom of creativity in a welcoming environment
  • Sabbatical program of 15 days blocked leave every 3 years of your tenure with us to recharge as we know that working long term in a company might be taxing.
  • We aim to create an entrepreneur out of our team, where we are committed to support learning and development aspirations within and outside of our organization
  • A unique environment of a mission-driven digital company present since 2012, start-up mindset always - yet a bit wiser

Our Values:

  • Think and Act Like an Owner
  • Deliver Beyond Expectation
  • Be Helpful
  • Embrace and Drive Change
  • Pursue Learning and Growth
  • Be Open, Honest and Constructive

If you are up for the challenge, we hope you will join the team and take part in our journey to create a “Truly-Global” product.

To find out more about us, please explore our website and app.

Related Jobs

  • Service Operation Specialist

    - 25 hari yang lalu

    Communicate with host and field staff to effectively schedule service tickets. This is an exciting job to Monitor and Support the Host and Field Technician to…

  • Membantu menyelesaikan permasalahan/kendala pelanggan melalui telepon. Membuat tiket pelaporan pelanggan atau non pelanggan.

  • Air Cargo Executive Indonesia

    - Posted30+ hari yang lalu

    Handle day-to-day business cases in the area of air cargo shipments and delivering of shipments in accordance with the procedures for dispatching and delivering…

  • Host Fashion Wanita

    - Posted11 hari yang lalu

    Sehingga penonton / customer teracuni dan yakin untuk membeli produk fashion yang lagi di promosikan. Host akan menjual produk fashion wanita melalui live…

  • BaruOperations Manager

    - Posted2 hari yang lalu

    We prefer people who think outside the box and are flexible with thoughts and ideas. The job expectation is to manage logistics and create supply chains with…

Job Detail

  • Job Id
  • Location
  • Company
  • Type
  • Employment Status
  • Positions
  • Career Level
  • Gender


Sponsored by connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job